Privacy Policy
1. INTRODUCTION
Welcome to Nook & Nest ("we," "us," or "our"). We operate the website located at [www.nookandnest.com] (the "Site") and sell trending home products online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us. By using the Site or purchasing from us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.
2. INFORMATION WE COLLECT
We collect several types of information from and about visitors and customers, including: a) Information You Provide Directly - Name, shipping address, and billing address - Email address and phone number - Payment information (processed securely by our payment providers - we do not store your full card details on our servers) - Order history and product preferences - Customer service communications, including emails and chat messages - Account login credentials, if you create an account - Marketing preferences and any reviews or feedback you submit b) Information Collected Automatically - IP address, browser type, and device information - Operating system and screen resolution - Pages visited, time spent on pages, and click patterns - Referring website and search terms used to find us - Cookies, pixel tags, and similar tracking technologies - Approximate geographic location based on IP address c) Information from Third Parties - Social media profile information if you interact with our social media accounts or sign in via a social platform - Information from advertising and analytics partners - Information from our payment processors confirming transactions
3. HOW WE USE YOUR INFORMATION
We use the information we collect to: - Process and fulfill your orders, including arranging shipment through our suppliers - Communicate with you about orders, shipping updates, returns, and customer service inquiries - Send marketing emails and promotional offers (where you have opted in, and you may opt out at any time) - Improve our Site, products, and customer experience - Detect, prevent, and respond to fraud, security incidents, and unauthorized activity - Comply with legal obligations, including tax and accounting requirements - Personalize your shopping experience and product recommendations - Conduct analytics and measure the effectiveness of marketing
4. HOW WE SHARE YOUR INFORMATION
Because Nook & Nest operates as a dropshipping store, fulfillment of your order requires us to share certain personal information with third parties. We share your information with: a) Suppliers and Fulfillment Partners We work with third-party suppliers and manufacturers who ship products directly to you. To fulfill your order, we share your name, shipping address, phone number, email address, and order details with these suppliers. Some of our suppliers may be located outside the United States, including in countries that may have different data protection laws than your jurisdiction. b) Payment Processors We use Stripe and PayPal to process payments. When you make a purchase, your payment information is collected and processed directly by these providers under their own privacy policies: - Stripe: https://stripe.com/privacy - PayPal: https://www.paypal.com/us/legalhub/privacy-full c) E-Commerce Platform Our Site is hosted on Wix Stores. Wix processes information necessary to operate our Site, including order data, account information, and analytics. Their privacy practices are described at: https://www.wix.com/about/privacy d) Shipping and Logistics Providers Carriers such as USPS, UPS, FedEx, DHL, and others receive your shipping information so they can deliver your order. e) Service Providers We share information with vendors who help us operate the business, including email marketing platforms, customer support tools, analytics providers, and fraud prevention services. f) Legal and Safety Reasons We may disclose your information when required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud. g) Business Transfers If Nook & Nest is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We do not sell your personal information for monetary consideration. However, certain advertising and analytics activities may qualify as "sharing" or "selling" under California law. See Section 8 for your rights regarding this.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and deliver personalized advertising. The types of cookies we use include: - Essential cookies required for the Site to function (e.g., remembering your shopping cart) - Analytics cookies that help us understand how visitors use the Site - Advertising cookies used by us and third parties to show relevant ads You can control cookies through your browser settings. Disabling cookies may affect Site functionality, including the checkout process. Most browsers also offer a "Do Not Track" signal; we currently do not respond to these signals.
6. DATA RETENTION
We retain your personal information for as long as necessary to: - Fulfill the purposes described in this policy - Maintain order records, customer accounts, and transaction histories - Comply with our legal, tax, and accounting obligations - Resolve disputes and enforce our agreements When information is no longer needed, we securely delete or anonymize it.
7. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your information. These include encryption of payment information in transit, restricted access to personal data, and secure hosting through our platform providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us immediately at the address below.
8. YOUR RIGHTS - CALIFORNIA RESIDENTS (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA): - The right to know what personal information we collect, use, disclose, and share - The right to request deletion of your personal information, subject to certain exceptions - The right to correct inaccurate personal information - The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising - The right to limit the use and disclosure of sensitive personal information - The right to non-discrimination for exercising your privacy rights To exercise any of these rights, please contact us using the information in Section 12. We will verify your identity before fulfilling your request and will respond within the timeframe required by law (generally 45 days). You may also designate an authorized agent to make a request on your behalf. To opt out of the sale or sharing of personal information, you can contact us directly or use the "Do Not Sell or Share My Personal Information" link, where available, on our Site.
9. YOUR RIGHTS - OTHER U.S. STATES
Residents of certain other U.S. states (including Virginia, Colorado, Connecticut, Utah, Texas, and others) may have similar rights to access, correct, delete, or opt out of certain processing of their personal information. To exercise these rights, contact us using the details in Section 12.
10. CHILDREN'S PRIVACY
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.
11. THIRD-PARTY LINKS
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
12. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Nook & Nest Email: info@nookandnestshop.com. We will respond to your inquiry within a reasonable timeframe and as required by applicable law.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on the Site. We encourage you to review this policy periodically.